Frequently Asked Questions
Learn More About
Returns
General
Payment Information
Technology
About Us
Returns
I want to return my purchase! What do I do?
I would like to return a gift that was sent to me. How do I do that?
How long does it take for me to get a refund?
General
Do you have a catalog?
Are there Popfunk.com gift certificates and/or gift cards?
My email address has changed. How do I update this information to my current account?
How do I unsubscribe from any of your mailing lists?
Do you offer Live Chat support?
How long does it take to process an order?
Payment Information
What forms of payment do you accept?
Is it safe to use my credit card on your site?
Do you allow Cashier's Checks or Money Orders?
Do you charge sales tax on any item?
Technology
What are cookies? Do I need to enable cookies on my browser?
About Us
How do I know it is safe to shop with you?
Is there a way I can learn more about the Zappos Family?
How can I get assistance if I need it?
Returns
Question: I want to return my purchase! What do I do?
Answer: If you are not 100% satisfied with your purchase from popfunk you can return your item(s) for a full refund within 365 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)
The easiest way for you to return the merchandise is to use the pre-paid label provided for you in your package. If you would rather receive your label via email, or have lost your label, simply let us know by email or phone. We will gladly send it to you right away. Please allow 7-10 business days for the label to arrive.
Place the merchandise in a shipping box. Attach the label to the sealed box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.
You may drop off your return at any authorized UPS shipping location, but please do not drop your return off at a drop box. To find the nearest authorized shipping location, please visit www.ups.com.
It may take 4-5 business days for your return to reach the Popfunk headquarters. Once it is received and inspected by the Popfunk (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Question: I would like to return a gift that was sent to me. How do I do that?
Answer: Popfunk is very sorry that your gift did not work for you. Please call the Popfunk Customer Support Team at 1-800-535-8575 for assistance returning the item. They will need some information in order to pull up the account that the gift was purchased on. You will have to provide their phone number, first and last name, or email address.
Any gift item being returned will be refunded to the original purchaser's method of payment; you cannot obtain a store credit for a returned gift item. However, we can definitely process a gift exchange for you for another item. Please call Popfunk Customer Support at 1-800-535-8575 for assistance.
Question: How long does it take for me to get a refund?
Answer: It may take 4-5 business days for your return to reach the Popfunk. Once it is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account .
General
Question: Do you have a catalog?
Answer: No. Currently, we have a 'virtual' catalog. In order to ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we do not publish a catalog that you may purchase directly from. Plus, with all the styles that we carry, a catalog would be as big as a phone book! Feel free to contact us if you are looking for something specific and can’t find it!
Return to Top
Question: Are there Popfunk.com gift certificates and/or gift cards?
Answer: Not right now, but we are working on getting these made for you!
Question: My email address has changed. How do I update this information to my current account?
Answer: You are welcome to update your e-mail address by logging in to your account online. The best way to do this is to take the following steps:
1. Visit the website and click on "My Account" in the upper right-hand corner of the page.
2. Log in to your account by typing your previous e-mail address and password.
3. Once logged in, click on "Edit" under contact information in the middle of the page.
4. Type your new e-mail address.
5. Click "Save”.
6. Your e-mail will be updated.
Also, we would be happy to update your e-mail address for you over the phone. For security purposes, we ask that you call Popfunk Customer Support at 1-800-535-8575 to confirm your account information. Upon verification, we will be glad to take care of your request immediately. Please let us know if there is anything else we can help you with.
Question: How do I unsubscribe from any of your mailing lists?
Answer: There are two quick and easy ways to unsubscribe from our mailing list.
1. Call us at 1-800-535-8575 and one of our customer services representative will take care of your request over the phone.
2. Email us at info@popfunk.com and one of our customer services representatives will unsubscribe your email address.
Question: Do you offer Live Chat support?
Answer: Not right now! If you need to speak with someone on the phone, just contact 1-800-535-8575 Monday – Friday 8am-530pm ET and we will help you immediately!
Question: How long does it take to process an order?
Answer: Popfunk processes orders Monday through Friday 9 a.m. to 5 p.m. It generally takes 2-3 business days to process an order. If you have questions about your order, please send us a message through our contact form.
Payment Information
Question: What forms of payment do you accept?
Answer: Popfunk.com currently accepts All major credit cards, debit, Visa, MasterCard, Discover, and American Express.
Question: Is it safe to use my credit card on your site?
Answer: Yes! Popfunk.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
Question: Do you allow Cashier's Checks or Money Orders?
Answer: No. Popfunk does not accept Cashier's Checks or Money Orders.
Question: Do you charge sales tax on any item?
Answer: Popfunk.com is required by law to collect sales tax on orders shipped to Michigan. If you are shipping to Michigan, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.
Technology
Question: What are cookies? Do I need to enable cookies on my browser?
Answer: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites You need to enable cookies on your browser to enjoy all the shopping features on Popfunk.com.
Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on the "Logout" link at the top of the page.
About
Question: How do I know it is safe to shop with you?
Answer: We are verified by GeoTrust Inc., the world's second largest digital safety certificate provider. Your connection to Popfunk.com is encrypted to prevent eavesdropping.
Question: Is there a way I can learn more about the Popfunk Family?
Answer: We Are a family company dedicated to providing a t shirt for your every taste, always in stock. We believe that if we give our customers a great shopping experience, then growth in sales will eventually come on their own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide.
We are committed to your complete satisfaction; it is our top priority.
Check us out on Facebook and Twitter.
Facebook: Facebook.com/Popfunk
Twitter: Twitter.com/Popfunk
Question: How can I get assistance if I need it?
Answer: Two Quick and Easy Solutions - We're Here to Help You!
1. Call the Popfunk Customer Customer Team:
Contact 1-800-535-8575 Monday – Friday 8am-530pm ET and we will help you immediately!
2. Email the Popfunk Customer Support team: info@popfunk.com.
3. And Coming Soon Mental Telepathy!
