Frequently Asked Questions
Learn More AboutReturnsGeneralPayment InformationTechnologyAbout Us
ReturnsI want to return my purchase! What do I do?I would like to return a gift that was sent to me. How do I do that?How long does it take for me to get a refund?
GeneralDo you have a catalog? Are there Popfunk.com gift certificates and/or gift cards?My email address has changed. How do I update this information to my current account?How do I unsubscribe from any of your mailing lists?Do you offer Live Chat support?How long does it take to process an order?
Payment InformationWhat forms of payment do you accept?Is it safe to use my credit card on your site?Do you allow Cashier's Checks or Money Orders?Do you charge sales tax on any item?
TechnologyWhat are cookies? Do I need to enable cookies on my browser?
About UsHow do I know it is safe to shop with you?Is there a way I can learn more about the Popfunk Family?How can I get assistance if I need it?
Question: I want to return my purchase! What do I do?
Answer: If you are not 100% satisfied with your purchase from Popfunk you can return your item(s) for a full refund within 60 days of purchase. Returns must be unwashed, unworn, and in the state that you received them in.
Place the merchandise into a proper shipping box or envelope. You can even use the original parcel your order came in. Just be sure that any old labels and addresses are covered or peeled off. A black marker can be used to cover any existing bar codes.
Address your package to:
1900 Stephenson Hwy.
Troy, MI 48083
Use any trusted carrier (USPS, UPS, FedEx, etc.) to ship the return package back to us. We do not offer shipping credit or reimbursement for return packages.
Once received, we will inspect the items and as long as they are undamaged, your refund will be processed and automatically applied to your credit card within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days for the refund credit to post to your account.
Question: I would like to return a gift that was sent to me. How do I do that?
Answer: Popfunk is very sorry that your gift did not work for you. Please call the Popfunk Customer Support Team at 1-800-535-8575 for assistance returning the item. They will need some information in order to pull up the account that the gift was purchased on. You will have to provide their phone number, first and last name, or email address.
Any gift item being returned will be refunded to the original purchaser's method of payment; you cannot obtain a store credit for a returned gift item. However, we can definitely process a gift exchange for you for another item. Please call Popfunk Customer Support at 1-800-535-8575 for assistance.
Question: How long does it take for me to get a refund?
Answer: It may take 4-5 business days for your return to reach the Popfunk. Once it is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account .
Question: Do you have a catalog?
Answer: No. Currently, we have a 'virtual' catalog. In order to ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we do not publish a catalog that you may purchase directly from. Plus, with all the styles that we carry, a catalog would be as big as a phone book! Feel free to contact us if you are looking for something specific and can’t find it!
Question: Are there Popfunk.com gift certificates and/or gift cards?
Answer: Not right now, but we are working on getting these made for you!
Question: My email address has changed. How do I update this information to my current account?
Question: How do I unsubscribe from any of your mailing lists?
Answer: There are two quick and easy ways to unsubscribe from our mailing list.
1. Call us at 1-800-535-8575 and one of our customer services representative will take care of your request over the phone.
2. Email us at email@example.com and one of our customer services representatives will unsubscribe your email address.
Question: Do you offer Live Chat support?
Answer: Not right now! If you need to speak with someone on the phone, just contact 1-800-535-8575 Monday – Friday 8am-530pm ET and we will help you immediately!
Question: How long does it take to process an order?
Answer: Popfunk processes orders Monday through Friday 9 a.m. to 5 p.m. It generally takes 2-3 business days to process an order. If you have questions about your order, please send us a message through our contact form.
Question: What forms of payment do you accept?
Answer: Popfunk.com currently accepts All major credit cards, debit, Visa, MasterCard, Discover, and American Express.
Question: Is it safe to use my credit card on your site?
Answer: Yes! Popfunk.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
Question: Do you allow Cashier's Checks or Money Orders?
Answer: No. Popfunk does not accept Cashier's Checks or Money Orders.
Question: Do you charge sales tax on any item?
Answer: Popfunk.com is required by law to collect sales tax on orders shipped to Michigan. If you are shipping to Michigan, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.
Question: How do I know it is safe to shop with you?
Answer: We are verified by GeoTrust Inc., the world's second largest digital safety certificate provider. Your connection to Popfunk.com is encrypted to prevent eavesdropping.
Question: Is there a way I can learn more about the Popfunk Family?
Answer: We Are a family company dedicated to providing a t shirt for your every taste, always in stock. We believe that if we give our customers a great shopping experience, then growth in sales will eventually come on their own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide.
We are committed to your complete satisfaction; it is our top priority.
Question: How can I get assistance if I need it?
Answer: Two Quick and Easy Solutions - We're Here to Help You!
1. Call the Popfunk Customer Customer Team:
Contact 1-800-535-8575 Monday – Friday 8am-530pm ET and we will help you immediately!
2. Email the Popfunk Customer Support team: firstname.lastname@example.org.
3. And Coming Soon Mental Telepathy!